🔒 1. Information We Collect

We collect information you provide directly to us, such as when you:

• Request a quote or consultation through our website or phone
• Schedule electrical services
• Communicate with us via email, phone, or in person
• Provide feedback or reviews about our services

This may include your name, email address, phone number, property address, and details about your electrical needs.

🔒 2. How We Use Your Information

We use the information we collect to:

• Provide electrical services and respond to your inquiries
• Schedule appointments and communicate about service details
• Send you quotes, invoices, and service-related communications
• Improve our services and customer experience
• Comply with legal obligations and safety requirements
• Maintain records for warranty and insurance purposes

🔒 3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted contractors or suppliers who assist in providing our services
• Legal Requirements: When required by law, regulation, or legal process
• Safety and Protection: To protect the safety of our employees, customers, or the public
• Business Transfers: In connection with a merger, sale, or transfer of our business

🔒 4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

🔒 5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, we retain customer information for 7 years for tax and warranty purposes.

🔒 6. Your Rights and Choices

You have the right to:

• Access and review the personal information we have about you
• Request corrections to inaccurate or incomplete information
• Request deletion of your personal information (subject to legal requirements)
• Opt out of marketing communications (we don't send unsolicited marketing)
• File a complaint with relevant privacy authorities

🔒 7. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve user experience and analyze website traffic. You can control cookie settings through your browser preferences.

🔒 8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

🔒 9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

🔒 10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website with an updated "Last updated" date.

🔒 11. Contact Us About Privacy

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

• 📧 Email: info@kec24.com
• 📞 Phone: 647-330-8261
• 📍 Location: Toronto, Ontario, Canada

For privacy-related requests, please include "Privacy Request" in your email subject line.

🔷 1. Introduction

Welcome to Karam Electrical. By requesting or using our electrical services, you agree to the terms outlined in this document. Please read them carefully.

These Terms of Service describe how we operate, our service commitments, and your responsibilities as our client.

🔷 2. Services Provided

Karam Electrical provides professional electrical installation, maintenance, and repair services for residential and commercial clients.

Our services may include but are not limited to:

• Electrical wiring and lighting installation
• Panel upgrades and troubleshooting
• Renovation and remodeling electrical work
• Permanent outdoor lighting installations
• Electrical safety inspections

All work is performed by certified electricians in accordance with Ontario Electrical Code standards.

🔷 3. Estimates and Quotes

• • All estimates provided are free and non-binding unless otherwise stated.
• • Prices may vary depending on site conditions, material costs, or changes in project scope.
• • A written quote or invoice will be provided before beginning any paid work.

🔷 4. Payments

• • Payment is due upon completion of the agreed services, unless otherwise arranged in writing.
• • We accept payment by cash, e-transfer, or other methods as discussed before the start of work.
• • Unpaid balances may be subject to late fees or collection action.

🔷 5. Cancellations and Rescheduling

• • If you need to cancel or reschedule your appointment, please contact us at least 24 hours in advance.
• • We understand emergencies happen and will do our best to accommodate you.

🔷 6. Warranties and Liability

We stand behind the quality of our electrical work. All services come with a limited workmanship warranty unless stated otherwise on your invoice.

However, Karam Electrical is not responsible for:

• Damage caused by misuse, negligence, or third-party interference
• Pre-existing electrical issues not related to our work
• Power surges, weather events, or issues outside our control

🔷 7. Customer Responsibilities

Clients must ensure that:

• The work area is safe and accessible
• Power supply and site conditions are suitable for electrical work
• Permits or approvals (if required) are available before work begins

🔷 8. Limitation of Liability

While we strive for excellence, we are not liable for indirect, incidental, or consequential damages arising from the use or inability to use our services.

🔷 9. Updates to These Terms

We may update or revise these Terms of Service periodically. Any updates will be reflected in this document with a revised "Last updated" date.

🔷 10. Contact Us

If you have any questions about these Terms, please contact us:

• 📧 Email: info@kec24.com
• 📞 Phone: 647-330-8261
• 📍 Location: Toronto, Ontario, Canada